Help Centre

landit.lk is an online property marketplace for Sri Lanka. Buyers, renters, sellers, brokers, and property developers use it to list and discover homes, apartments, land, and commercial property — with tools like saved favourites, side-by-side comparisons, mortgage calculators, and in-app messaging. It's operated by Citta Cube (Pvt) Ltd, based in Colombo.

Yes — during the soft-launch period, browsing, saving listings, and posting listings are free for everyone. Paid features may be introduced in the future, and any change will be communicated in advance. Listings posted under a free plan will not be charged retroactively.

Click Sign upin the top-right corner of any page. You can register with your phone number (we'll send you a one-time code by SMS) or with a Google account. You'll be asked to enter your full legal name, which must match your NIC or passport and cannot be changed later without contacting support.

Not to browse or send inquiries. If you're a seller, broker, or developer, you can optionally upload identity documents (NIC or passport) to reach higher verification tiers, which display a trust badge on your profile and listings. Verified accounts generally receive more inquiries. See our Privacy Policy for how we handle verification documents.

Click the heart icon on any listing card or detail page to add it to your favourites. Your saved listings are available under Favourites. For a more organised view, you can also create named Collections (e.g. “Colombo 5 shortlist”) and compare listings side-by-side within them.

Open any listing and use the Message sellerbutton to start a conversation through the in-app messenger. You'll keep a full history of every conversation under Messages. Some sellers also display a direct WhatsApp handoff button if they have opted in.

Yes — from a conversation with a seller you can propose a viewing appointment and they'll confirm the slot. You'll see upcoming appointments under Schedule. We're working on a virtual viewing option for diaspora buyers; until then you can agree on a video call directly with the seller.

Every listing is screened by our AI moderation system before going live, and flagged listings are reviewed by our team. Look for the Verifiedbadge on a seller's profile, check their response rate, and read any AI-generated summary on the listing. Always conduct independent due diligence, legal review, and inspection before committing to a transaction — see our Terms of Service for details.

We have a Foreign Buyers Guide covering legal structures, the condominium apartment rule for foreigners, and the practicalities of buying property remotely (power of attorney, title searches, money transfers, and more).

Click List Propertyin the navigation and follow the step-by-step form. You'll enter the property type, price, location, room details, description, photos, and features. Everything is saved as you go, and on the final step you'll see a summary and our Listing Posting Rules before publishing.

Listings stay active for about 60 days, after which you'll be prompted to refresh them. You'll receive a reminder before the listing expires so you can update the details or renew it.

Yes — from your Dashboard you can update the price, description, features, and photos at any time. Major edits may trigger another quick AI review before they go live.

Our AI reviews every listing against the Listing Posting Rules. If it's flagged or rejected, you'll see the reason on your dashboard and can fix the issue and resubmit. If you think a rejection was a mistake, email support@landit.lk with your listing reference and our team will take a look.

Yes. Every AI summary is clearly labelled on the listing page. If a summary is inaccurate, contact support and we'll regenerate it or replace it with an override. You're always the final authority on how your property is described.

From your Dashboard, open the listing and change its status to Sold or Rented. Keeping statuses up to date helps buyers trust the marketplace and is required by our Listing Posting Rules.

From your Settings page, apply to upgrade to a broker account. You'll need to complete identity verification first. Approved brokers get a dedicated profile page, a trust badge on their listings, the ability to pin featured listings, and access to the broker dashboard. Applications are reviewed by our team; we'll email you with the outcome.

Developers can apply from Settings in the same way. Approved developer accounts unlock a developer portal for managing projects, inventory, and project-level inquiries. We may ask for company registration documents as part of the application.

A broker account is for agents and agencies representing multiple independent listings across the secondary market. A developer account is for companies selling units in their own projects — off-plan developments, apartment blocks, gated communities. Developer accounts can create and manage project pages with floor plans and unit inventories; broker accounts focus on individual listings and a public agency profile.

We use a tiered verification system. Tier 1 verifies your phone number via SMS at sign-up. Tier 2 is optional and involves uploading a government-issued ID (NIC or passport) and a selfie, reviewed by our team. Higher verification tiers display as badges on profiles and listings.

NIC and passport images are treated as sensitive personal dataunder Sri Lanka's Personal Data Protection Act. They are stored in a private bucket accessible only to our moderation team via signed URLs, used solely for verification, never shared with advertisers or marketing partners, and deleted once they're no longer needed to support your verification status. See the Privacy Policy for full details.

No. Your phone number is used for sign-up OTP and inquiry routing, and is only shown on your listings if you explicitly choose to display it. Buyers who want to reach you can do so through the in-app messenger without seeing your number.

Every listing has a Report option. Tell us what you think is wrong (fake, misleading, duplicate, scam, etc.) and our moderation team will review it. For anything urgent or not covered by the in-app report flow, email support@landit.lk.

Yes. Email privacy@landit.lk and we'll delete your account. Some records (listings, messages, and verification data) are retained for a limited time for fraud prevention and legal recordkeeping; see Privacy Policy §8 for the retention schedule.